Safe Delivery Guarantee Policy:
Incase any a ware gets damaged or breaks in transit, Ware Innovations will replace it for you for FREE!
All you have to do is share a photo of the broken piece along with your order number with us on firstname.lastname@example.org within 48 hours of receiving your order. Our team will take immediate action and dispatch a replacement for you. The cost of shipping this replacement will be borne by us.
Return & Exchange Policy
Given the fragile nature of our products during courier transport, we urge you not to return or exchange the product unless absolutely necessary. Incase you would like to return a product that you purchased directly from our online store or retail store:
1. Write to us on email@example.com within 48 hours of receiving your order, with a photo of the products that you have received.
2. Kindly retain the original packaging of the product. Given the fragile nature of the product, our team will get in touch with you to guide you on how to pack the product for a safe return.
3. Our Team will then schedule a pick-up from your address to our warehouse, and email you a return shipping label that you must print and handover to our courier partner at the time of pick up.
4. In case of a return once the goods are safely returned to our warehouse we will deduct the standard return shipping fee from your order value and refund the net amount to you in the form of a gift voucher. The order shipping fee will be non-refundable.
5. In case of an exchange once the goods are safely returned to our warehouse we will deduct the standard return shipping fee from your order value and dispatch your exchange order worth the net amount after deducting both shipping fees. The exchange order shipping fee will be borne by you.
5. Incase the goods shipped back from the customer for return are received damaged or broken we will not be able to refund the order amount to the customer.
Please note: While we will do everything in our capacity to help guide you to pack the product for a safe return, the courier companies can be very rough with handling packages and a small error can cause the products to break. Our Team is highly skilled at packing the goods in a way that they do not get damaged while being roughly handled in transit. This might be hard for you to replicate and we would hate for you to have to pay for a product that you cannot even enjoy. We make each piece of our collection with a lot of love, and it is our humble request to you to only return or exchange goods if absolutely necessary.